Terms of Service
Terms of Service
Effective Date: 26 August 2025
Last Updated: 26 August 2025
1. Business Information
Business Name: Bear Coffee Pty LTD
ABN: 67 668 276 462
Email: info@360espressoonline.com.au
Phone: 0452 293 886
Business Address: 29 Belmore St, Burwood NSW 2134, Australia
Website: www.360espressoonline.com.au
2. Acceptance of Terms
By accessing and using our website or purchasing products from Bear Coffee Pty LTD, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
3. Products and Services
Bear Coffee Pty LTD specializes in premium coffee products including beans, ground coffee, and coffee-related accessories. All product descriptions, prices, and availability are subject to change without notice.
4. Pricing and Payment
- All prices are displayed in Australian Dollars (AUD) and include GST where applicable
- We reserve the right to change prices at any time without prior notice
- Payment is required at the time of purchase
- We accept major credit cards, PayPal, and other payment methods as displayed at checkout
- Your payment information is processed securely through our payment providers
5. Orders and Fulfillment
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order at our discretion
- Order processing typically takes 1-2 business days
- Delivery times vary based on location and shipping method selected
- You will receive order confirmation and tracking information via email
6. Shipping and Delivery
- We ship within Australia and to select international destinations
- Shipping costs are calculated at checkout based on destination and order value
- Delivery times are estimates and may vary due to circumstances beyond our control
- Risk of loss and title for products pass to you upon delivery to the carrier
- International orders may be subject to customs duties and taxes
7. Returns and Refunds
Please refer to our separate Refund Policy for detailed information about returns, exchanges, and refunds. Your rights under Australian Consumer Law are not affected by these terms.
8. Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
9. Website Use and Intellectual Property
- All content on this website is owned by Bear Coffee Pty LTD or our licensors
- You may not reproduce, distribute, or create derivative works without our written permission
- You agree to use our website only for lawful purposes
- You must not attempt to gain unauthorized access to our systems
10. User Accounts
- You are responsible for maintaining the confidentiality of your account information
- You must provide accurate and complete information when creating an account
- You are responsible for all activities that occur under your account
- We reserve the right to suspend or terminate accounts that violate these terms
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
Shopify Platform: Our store is hosted by Shopify Inc. When you make purchases, Shopify processes your personal data as described in our Privacy Policy and Shopify's Consumer Privacy Policy.
12. Limitation of Liability
To the maximum extent permitted by Australian law:
- We exclude all warranties and conditions except those that cannot be excluded by law
- Our liability is limited to the replacement of goods or supply of equivalent goods
- We are not liable for any indirect, incidental, or consequential damages
- Nothing in these terms excludes, restricts, or modifies rights under Australian Consumer Law
13. Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supply chain disruptions.
14. Dispute Resolution
If you have a complaint or dispute:
- Contact us first at info@360espressoonline.com.au
- We will attempt to resolve the matter within 30 days
- If unresolved, disputes may be referred to mediation or the appropriate consumer protection agency
- These terms are governed by the laws of New South Wales, Australia
15. Prohibited Uses
You may not use our website or services to:
- Violate any applicable laws or regulations
- Transmit harmful or malicious code
- Infringe on intellectual property rights
- Engage in fraudulent or deceptive practices
- Interfere with the proper functioning of our website
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these external sites.
17. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new terms.
18. Termination
We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms of Service.
19. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
20. Contact Information
For questions about these Terms of Service, please contact us:
Bear Coffee Pty LTD
Email: info@360espressoonline.com.au
Phone: 0452 293 886
Address: 29 Belmore St, Burwood NSW 2134, Australia
ABN: 67 668 276 462
These terms were last updated on 26 August 2025. By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.