Privacy Policy

Effective Date: 26/08/2025
Last Updated: 26/08/2025

1. About This Policy

Bear Coffee Pty LTD (ABN:67 668 276 462） ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website at www.360espressoonline.com.au or make purchases from our store.

This policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). 

2. Contact Information

Business Name: Bear Coffee Pty LTD
ABN: 67 668 276 462]
Email: info@360espressoonline.com.au
Phone: 0452293886
Address: 29 Belmore St, Burwood NSW 2134, Australia.

3. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, billing and shipping addresses
• Payment Information: Credit card details, billing information (processed securely through our payment providers)
• Order Information: Purchase history, product preferences, order details
• Technical Information: IP address, browser type, device information, cookies, and website usage data
• Communication Records: Customer service interactions, reviews, and feedback

4. How We Collect Information

We collect information when you:

• Create an account or make a purchase
• Subscribe to our newsletter or marketing communications
• Contact our customer service team
• Browse our website (through cookies and similar technologies)
• Participate in surveys, promotions, or reviews

5. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Provide customer service and support
• Send order confirmations and shipping updates
• Improve our products and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure website security

6. Third-Party Data Processing - Shopify

Important: Our store is hosted by Shopify Inc. When you visit and make purchases on our store, Shopify collects and processes your personal data to provide services to you, including services that incorporate data from your interactions with other merchants and with Shopify.

Your information may be shared with Shopify and other third parties that may be located in other countries, including the United States, in order to provide you with services, including enhanced services that provide you with a more customized experience and more relevant advertising.

For more information about how Shopify processes your personal data, please review Shopify's Consumer Privacy Policy.

7. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, shipping companies, email service providers, and other trusted partners who help us operate our business
• Shopify: As our e-commerce platform provider (see section 6 above)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of our business

We do not sell your personal information to third parties for their marketing purposes.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside Australia, including the United States where Shopify's servers are located. These countries may have different privacy laws than Australia. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint about our privacy practices

To exercise these rights or for privacy-related inquiries, contact us at info@360espressoonline.com.au.

11. Customer Opt-Out Options

You can opt out of certain data processing activities by Shopify and other third parties by visiting: https://privacy.shopify.com

12. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

13. Marketing Communications

With your consent, we may send you promotional emails about our products and special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

14. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

15. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

17. Complaints

If you have concerns about our privacy practices, please contact us first at info@360espressoonline.com.au. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact us for privacy matters:
Email: info@360espressoonline.com.au
Phone: 0452293886
Address: 29 Belmore St, Burwood NSW 2134.Australia