Do Not Sell My Personal Data

Effective Date: 1 January 2026

At BEAR COFFEE PTY LTD, we respect your privacy and are committed to protecting your personal information. In compliance with the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale of their personal information.

Note: BEAR COFFEE PTY LTD does not sell personal information. This page is provided for transparency and to allow users to exercise their rights if policies change in the future.

1. What “Do Not Sell My Personal Data” Means

  • Under the CCPA, California residents can request that businesses not sell or share their personal information for commercial purposes.
  • Currently, we do not sell your personal information to third parties.

2. How to Opt-Out

Even though we do not sell personal information, California residents can submit a request to opt out as a precaution:

  • Email: info@bearcoffeemachine.com.au
  • Phone: +61 452 293 886
  • Live Chat: Available on the website
  • Business Hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
  • Saturday: 10:00 AM – 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
  • Sunday: Closed

Information to Include in Your Request:

  • Full name
  • Email address associated with your account or purchase
  • Description of the request (e.g., “Do Not Sell My Personal Data”)
  • Identity verification may be required before processing.
  • Requests are processed within 45 days, in line with CCPA requirements.

3. Categories of Personal Information Collected

  • Identifiers: Name, email, mailing address, phone number, account ID
  • Commercial information: Products purchased, order history
  • Internet activity: IP address, browsing history, cookies, website interactions
  • Geolocation data: Approximate location for shipping purposes
  • Inferences: Preferences, trends, or interests derived from activity or purchases

Important: Opting out does not affect information used for fulfilling orders, providing services, or legal compliance.

4. Third-Party Services and Data Sharing

We use third-party service providers for:

  • Payment processing (Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, Union Pay, JCB)
  • Shipping and logistics
  • Analytics, marketing, and website performance

These providers are contractually prohibited from selling your personal information.

We only share personal data necessary to provide services, fulfil orders, or improve user experience.

5. Non-Discrimination

  • Exercising your right to opt out of data sales will not affect your ability to shop, receive services, or access the website.
  • Your shopping experience, pricing, or promotions will remain unchanged.

6. Data Retention and Security

  • Personal information is retained only as long as necessary to provide services, complete transactions, and comply with legal obligations.
  • Data no longer needed is securely deleted or anonymised.
  • Cookies and tracking technologies do not store sensitive personal information like credit card numbers.
  • Our systems use SSL encryption and secure payment gateways to protect your information.

7. Cookies, Tracking, and Online Activity

Cookies and similar technologies are used to:

  • Ensure proper website functionality and security
  • Analyze visitor behavior and website performance
  • Provide personalized marketing and offers

California residents may opt out of non-essential cookies via:

  • Browser settings (Chrome, Firefox, Safari, Edge)
  • Cookie consent banner on our website

Disabling non-essential cookies may affect features like saved carts, login, and personalised content.

8. Data Access and Portability

California residents can request:

  • Access to personal information collected
  • A copy of personal information in a portable, machine-readable format

Requests should be sent to info@bearcoffeemachine.com.au with verification details.

This ensures full transparency about the information we collect.

9. Sensitive Information Handling

We do not sell or share sensitive personal information.

Sensitive information (if collected), such as payment details, passwords, or account credentials, is:

  • Encrypted in transit and at rest
  • Only used for order processing and account management

We comply with industry best practices and legal requirements for data protection.

10. Fraud Prevention and Security Measures

Personal information may be used to detect and prevent fraudulent activity.

Examples:

  • Monitoring unusual purchasing patterns
  • Detecting repeated failed login attempts
  • Verifying shipping and payment information

These measures protect both the business and the customer from fraud or unauthorised access.

11. Policy Updates

  • This “Do Not Sell My Personal Data” page may be updated periodically to reflect changes in law, company practices, or technology.
  • Updates are effective immediately upon posting to the website.

Users are encouraged to review this page regularly for the latest information.

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