Accessibility Statement

Effective Date: 1 January 2026

At BEAR COFFEE PTY LTD, we are committed to making our website accessible to all users, including those with disabilities. We aim to provide a smooth, inclusive, and usable online experience for everyone.

1. Commitment to Accessibility

We strive to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever possible.
Accessibility is part of our ongoing commitment, not a one-time effort.
Our goal is to remove barriers so all users can browse, shop, and interact with our website independently.

2. Scope of Accessibility

This accessibility statement applies to:

All web pages, including product pages, checkout, account management, and blog content.
Third-party services embedded on our site (e.g., payment gateways, marketing widgets, and analytics).
Multimedia content, including videos, audio, and images.

3. Measures We Take

We have implemented the following measures to enhance accessibility:

3.1 Keyboard Accessibility

All interactive elements (links, forms, buttons) are navigable using a keyboard alone.

3.2 Screen Reader Compatibility

Our site is compatible with screen readers like JAWS, NVDA, and VoiceOver.
Alternative text is provided for images, and headings are used logically for navigation.

3.3 Color Contrast and Text Readability

Text and background colours meet recommended contrast ratios.
Fonts are clear, scalable, and easy to read for users with visual impairments.

3.4 Forms and Input Fields

All forms include labels, instructions, and error messages accessible to assistive technologies.
Input fields are properly marked for screen readers.

3.5 Multimedia Accessibility

Videos include captions or transcripts wherever possible.
Audio content includes text alternatives for important information.

3.6 Navigation & Interface

Menus and buttons are clearly labelled and accessible.
Skip links allow users to jump directly to main content.

3.7 Mobile Accessibility

The website is responsive and works well on mobile devices and tablets.
Touch targets are large enough to interact with easily.

4. User Rights and Control

You can adjust your accessibility experience, including:

Browser zoom and text scaling
High contrast or reader mode in your browser
Alternative navigation methods (keyboard shortcuts)

You have the right to provide feedback about accessibility issues (see Section 6).

5. Third-Party Content

Some website content comes from third-party providers, such as:

Payment gateways (PayPal, Shop Pay, Apple Pay, Google Pay)
Analytics (Google Analytics)
Social media plugins (Facebook, Instagram)

While we strive for accessibility, these third-party tools may not always meet WCAG standards.

We provide alternative options or assistance when possible.

6. Feedback and Assistance

At BEAR COFFEE PTY LTD, we want to ensure that everyone can access and use our website comfortably.

How to Contact Us:

Email: info@bearcoffeemachine.com.au
Phone: +61 452 293 886
Live Chat: Available on the website
Business Hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Saturday: 10:00 AM – 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Sunday: Closed

What We Offer:

If you encounter any accessibility barriers, our team will respond promptly.

We can provide support or information in accessible formats, such as:

Text-based instructions
Alternative document formats (e.g., accessible PDFs)
Verbal assistance over the phone

Commitment:

We aim to resolve accessibility issues quickly and ensure all users can access our services independently.

7. Limitations and Known Issues

While we are committed to full accessibility, certain limitations may exist:

Potential Issues Include:

Complex forms or embedded content that may be difficult for screen readers.
PDF files or downloadable documents that may not be fully accessible.
Compatibility issues with older browsers or outdated software.
Third-party widgets, payment tools, or marketing features that may not fully comply with accessibility standards.

Our Approach:

We continually review and update the website to minimise these issues.
Alternative solutions or assistance are provided whenever possible.
Accessibility improvements are a continuous process, and feedback from users is a key part of that process.

8. Accessibility Training and Awareness

Our design, development, and content teams receive ongoing training in accessibility best practices.

Accessibility considerations are applied during:

Website updates
Design or layout changes
Implementation of new features or third-party tools

We ensure that accessibility is integrated into every stage of website development and maintenance.

Goal:

To maintain a safe, inclusive, and user-friendly website for all visitors, regardless of ability or device used.

9. Continuous Improvement

At BEAR COFFEE PTY LTD, accessibility is an ongoing commitment.

Regular Testing:

We regularly test our website using a combination of automated tools and manual checks to ensure compliance with accessibility standards.
This includes reviewing navigation, forms, multimedia, and third-party content.

Customer Feedback:

Feedback from users with accessibility needs is actively encouraged.
We use feedback to identify barriers and implement practical solutions to improve the user experience.

Our Goal:

We aim for 100% accessibility, ensuring all visitors can access content, shop, and interact with the website independently.
Accessibility improvements are continuous, and every website update considers accessibility best practices.

10. Policy Updates

This Accessibility Statement may be updated periodically to reflect changes in:

Technology and website features
Website content
Accessibility standards, guidelines, or regulations

Effective Date:

All updates are effective immediately upon posting to the website.
Users are encouraged to review the statement periodically for the latest information.