About Us
Effective Date: 1 January 2026
Welcome to BEAR COFFEE PTY LTD, your trusted source for premium coffee machines, grinders, and spare parts. We are committed to providing high-quality products, exceptional service, and transparent communication to customers worldwide.
1. Our Story
BEAR COFFEE PTY LTD was founded in Australia with the goal of delivering premium coffee experiences to home baristas, coffee enthusiasts, and professional cafes. Over the years, we have become a trusted name in coffee equipment and accessories, combining quality products with expert knowledge and reliable customer support.
2. Our Mission
Our mission is to:
- Provide access to top-quality coffee machines, grinders, and parts
- Offer transparent pricing, shipping, and return policies
- Support customers with expert advice and guidance
- Promote a sustainable and responsible approach to coffee equipment
We aim to make the coffee experience professional, enjoyable, and reliable for all.
3. Our Vision
We envision a world where coffee lovers everywhere can brew with confidence.
- Be the most trusted supplier of coffee equipment in Australia and internationally
- Provide genuine products and parts for all major coffee machine brands
- Ensure every customer interaction is transparent, safe, and satisfying
4. Core Values
- Quality – We stock only reliable, durable, and genuine products.
- Transparency – Clear communication on pricing, shipping, returns, and policies.
- Customer Focus – Prompt responses, expert guidance, and support.
- Sustainability – Eco-friendly packaging and responsible sourcing.
- Integrity – Honest business practices and ethical standards.
5. Our Product Categories
We provide a wide range of coffee machines, grinders, and spare parts:
Coffee Machines
- Quick Mill Aquila Rotary Pump (Black with Wood, PID, Shot Timer)
- Quick Mill Rubino Stainless Steel Coffee Machine
- La Marzocco Pb Three Groups (Preowned)
Coffee Grinders
- Mazzer Robur S Electronic Coffee Grinder (Matte Black)
- Mazzer Philos Coffee Grinder
- Quamar Coffee Grinder
- Rancilio Rocky Grinder Blades (OEM Parts)
- Mazzer Anti-Static Grid
Spare Parts & Components
La Marzocco Parts
- Steam Valve Assembly Complete, Hot Water Solenoid, Fuji PID Kit (LM950SX), Silicone Group Seal (72x55x6.1/8mm), Safety Valve (Certified 3/8), External Anti-Vacuum Valve L190
Rocket / ECM / Profitec Parts
- Rocket E61 Group Service Kit, Heating Element with Gasket, Coffee Machine Control Box/Board, ECM Coffee Machine Control Board, Solid State Relay, E61 Silicone Group Seal (Yellow), ECM/Profitec Heating Element with Gasket
Rancilio Parts
- Silvia Steam Wand (Complete), Adjustable OPV (Complete), Steam Knob
Quick Mill Parts
- Rubino/Aquila Silicone Group Seal Gasket
Gaggia Parts
- Classic Pro Group Solenoid Valve
Isomac & Other Brands
- Isomac Safety Valve (1/4 BSP), Isomac Coffee Machine Pump, Bezzera Heating Element with Gasket, Nuova Simonelli Appia Compact PM Kit
6. Why Choose BEAR COFFEE PTY LTD?
- Premium Quality Products: Genuine machines, grinders, and parts
- Global Shipping: Transparent shipping for Australia and international customers
- Customer Support: Clear guidance, tracking info, and assistance
- Authenticity Guaranteed: All parts are verified and original
- Transparent Policies: Pricing, VAT, shipping, and return info is clearly stated
7. Sustainability & Responsibility
We strive to reduce environmental impact:
- Using recyclable and eco-friendly packaging
- Minimizing unnecessary materials
Encourage responsible use and maintenance of coffee machines to extend their lifespan
Support customers in recycling and disposing of old parts responsibly
8. Our Team
- BEAR COFFEE PTY LTD is backed by a dedicated team of coffee experts, engineers, and customer service professionals.
- We combine technical expertise with hands-on experience to provide customers with accurate advice and guidance.
- Our team ensures every product is inspected, packaged, and shipped securely.
9. Customer Education & Support
- Detailed product descriptions, manuals, and installation guides
- FAQs and troubleshooting support for all major coffee machines
- Guidance on maintenance, cleaning, and part replacement
- Transparent communication regarding shipping, delays, and tracking
10. Our Commitment to Transparency
- Clear Pricing: All prices in AUD (Australian Dollar), inclusive of shipping estimates and taxes where applicable
- Tracking Information: Provided for all shipments
- Returns & Refunds: 30 calendar days return window with full transparency
- Data Protection: Privacy, security, and fraud prevention for customer information
11. Contact Us
We welcome your questions and feedback:
Registered Company Name: BEAR COFFEE PTY LTD
ACN: 668 276 462
ABN: 67 668 276 462
Registered address: Unit 4/1 Bluegum Way, Menai, NSW, 2234, Australia
Email: info@bearcoffeemachine.com.au
Phone: +61 452 293 886
Live Chat: Available on the website
Business Hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Saturday: 10:00 AM – 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Sunday: Closed
12. Our Promise
At BEAR COFFEE PTY LTD, we promise:
- High-quality coffee machines, grinders, and genuine spare parts
- Transparent pricing, shipping, and policies
- Expert guidance, support, and customer care
- A trusted and reliable shopping experience, locally and internationally