Payment Policy

Effective Date: 1 January 2026

At BEAR COFFEE PTY LTD, we strive to make the payment process secure, transparent, and convenient for all customers. Please read the details below to understand how payments are handled, what options are available, and your responsibilities.

1. Accepted Payment Methods

We accept the following payment methods:

Credit and Debit Cards

  • Visa, MasterCard, American Express, UnionPay, JCB
  • All card transactions are securely processed through our payment gateway.

Digital Wallets & Online Payment Services

  • Shop Pay, Google Pay, Apple Pay, and PayPal are accepted for instant and secure payment.
  • Ensure your account information is accurate to avoid delays.

Notes on Payment Methods

  • Available payment options are displayed at checkout depending on your country.
  • Transactions are processed in AUD (Australian Dollar) and the total payable is shown before final confirmation.

2. Currency and Pricing

At BEAR COFFEE PTY LTD, we strive to provide full transparency regarding product pricing and total costs, so there are no surprises at checkout.

Key Details:

Displayed Currency

  • All product prices on our website are displayed in AUD (Australian Dollar).
  • Prices are updated in real-time and reflect the current Australian Dollar value.

What Prices Include

  • Listed product prices exclude shipping fees, customs duties, and import taxes, unless explicitly stated.
  • Any applicable taxes or duties are calculated based on your shipping address and will be displayed before final checkout.

Total Payable Amount

At checkout, customers are presented with the full payable amount, which includes:

  • Product price(s)
  • Applicable shipping fees
  • Taxes, VAT, and import/customs duties (if applicable)

This ensures that customers know exactly how much they will pay before submitting payment.

Price Accuracy and Updates

  • We make every effort to ensure product prices are accurate, but occasional errors may occur.
  • In case of a pricing error, BEAR COFFEE PTY LTD reserves the right to correct the price before processing the order, and customers will be notified immediately.

Customer Assurance

  • Customers can review the full order summary at checkout to see itemized pricing, shipping costs, and any applicable taxes.
  • No hidden fees are added after payment confirmation.

Bottom Line:

  • Prices are transparent, fully itemized, and shown in AUD.
  • All applicable fees and taxes are clearly displayed at checkout, so customers can make informed purchasing decisions.

3. Payment Processing

Secure Transactions

  • All payments are processed via industry-standard secure payment gateways.
  • Sensitive information such as card details is encrypted and not stored on our servers.

Immediate Payment Confirmation

  • Once a payment is completed, you will receive an instant order confirmation via email.
  • Orders are processed only after successful payment authorization.

Declined or Failed Payments

Payments may fail due to:

  • Incorrect card or account details
  • Insufficient funds
  • Bank or payment processor restrictions

Customers will be notified immediately to correct the issue.

Orders with failed payments will not be processed until a successful payment is made.

4. Duties & Fees

  • Customers are responsible for customs duties, import taxes, VAT, and other local charges.
  • Refusal to pay import fees may result in shipment return or abandonment.
  • BEAR COFFEE PTY LTD is not responsible for customs delays or additional fees.

5. Payment Security

At BEAR COFFEE PTY LTD, the security of your payment information is our top priority. We take multiple steps to ensure your transactions are safe, confidential, and protected.

Key Details:

Secure Payment Gateways

  • All payments are processed through trusted, industry-standard payment gateways.
  • These gateways use SSL encryption (Secure Socket Layer) to protect your personal and payment information during transmission.

No Storage of Payment Credentials

  • Your credit/debit card or payment account details are never stored on our servers.
  • This means no sensitive payment information is retained on our system, reducing the risk of data breaches.

Confidential Handling of Customer Data

  • Customer information, including billing address, contact details, and order history, is handled securely and confidentially.
  • Data is used exclusively for order processing, communication regarding your order, and payment verification.
  • Customer data is never shared with unauthorized third parties for marketing or other purposes.

Additional Safety Measures

  • Orders are monitored for unusual or suspicious activity to prevent fraud.
  • Any potentially fraudulent transactions may be temporarily held for review to ensure safety.
  • Customers may be contacted to verify payment or order details if suspicious activity is detected.

Bottom Line:

  • Your payment information is fully protected using modern encryption and security protocols.
  • You can confidently shop knowing that your transactions and personal data are secure, confidential, and only used for order fulfillment.

6. Payment Disputes

Unauthorized Transactions

  • Contact info@bearcoffeemachine.com.au immediately if you notice unauthorized charges.
  • Provide your order number, payment method, and transaction details.

Chargebacks or Refund Requests

Chargebacks initiated without contacting BEAR COFFEE PTY LTD may result in:

  • Order suspension
  • Investigation of fraudulent activity

We recommend direct contact with our support team to resolve payment disputes efficiently.

7. Payment Confirmation and Order Processing

Orders are processed immediately after successful payment authorization.

You will receive:

  • Order confirmation email
  • Payment receipt
  • Estimated delivery details

Orders cannot be processed without valid payment, and items will only be shipped after payment is confirmed.

8. Refunds and Cancellations

At BEAR COFFEE PTY LTD, we aim to make refunds and order cancellations clear, fair, and efficient for all customers.

Key Details:

Refunds

  • Refunds are processed strictly in accordance with our Return & Refund Policy.
  • Once a returned item is received and inspected, eligible refunds are issued to the original payment method.
  • Refunds are typically processed within 7 business days (Mon - Sat) of return approval.
  • Bank or payment provider processing times may vary; please allow additional time for the refund to appear in your account.

Order Cancellations

  • Orders may be canceled within 24 hours of placement, provided the order has not yet been processed or shipped.
  • Cancellation requests must be sent via info@bearcoffeemachine.com.au and include your order number.
  • Orders already processed or shipped cannot be canceled; in such cases, customers must follow the Return & Refund Policy after delivery to obtain a refund.

Customer Responsibilities

  • Monitor your email for order confirmation and act quickly if you wish to cancel.
  • Provide accurate order information when requesting a cancellation.

Our Responsibilities

  • Process cancellations promptly within the 24-hour window.
  • Approve and issue refunds within 7 business days (Mon - Sat) for eligible returns.
  • Respond promptly to any refund or cancellation inquiries.

Transparency Assurance

  • Customers are always informed of the refund status via email.
  • There are no hidden fees or deductions beyond shipping costs for eligible returns.

Bottom Line:

  • Refunds are fast, transparent, and returned to the original payment method.
  • Order cancellations are allowed within 24 hours before processing.
  • After shipment, customers must use the return process to obtain refunds.

9. Fraud Prevention

At BEAR COFFEE PTY LTD, we are committed to protecting both our customers and our business from fraudulent activities.

Key Details:

Monitoring for Suspicious Activity

All orders and return requests are closely monitored for signs of fraud.

Suspicious activity may include:

  • Unusual ordering patterns (e.g., multiple orders from the same account in a short time)
  • Repeated return requests or claims
  • Mismatched billing and shipping information

Actions on Suspicious Orders

Orders suspected of fraud may be:

  • Temporarily held for review
  • Canceled
  • Refunds delayed until verification is complete

Customers may be contacted directly for additional verification.

Secure Payment Processing

  • We use SSL encryption and trusted payment gateways to protect your payment information.
  • Payment details are never stored on our servers, reducing the risk of unauthorized access.

Customer Responsibilities

Customers should provide accurate and honest information when placing orders or initiating returns.

Any attempt to mislead, falsify, or manipulate information may result in:

  • Order cancellation
  • Return denial
  • Restriction from future purchases

Commitment to Safety

  • These measures ensure that all transactions are safe, transparent, and secure, protecting both the customer and the company from fraudulent activity.

Bottom Line:

  • BEAR COFFEE PTY LTD actively prevents fraud and protects customer information.
  • Customers are encouraged to cooperate with verification processes to ensure smooth and secure transactions.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and payment information.
  • Monitoring payment confirmation emails.
  • Reporting unauthorized or failed payments promptly.
  • Ensuring funds or limits are available on the chosen payment method.

11. Our Responsibilities

BEAR COFFEE PTY LTD will:

  • Provide secure and reliable payment processing.
  • Confirm payment receipt immediately via email.
  • Protect customer payment data using industry-standard encryption.
  • Assist in resolving payment disputes or failed transactions promptly.
  • Ensure transparent display of prices, fees, and total payable amounts at checkout.

12. Business & Contact Information

Registered Company Name: BEAR COFFEE PTY LTD 

ACN: 668 276 462

ABN: 67 668 276 462

Registered address: Unit 4/1 Bluegum Way, Menai, NSW, 2234, Australia

Email: info@bearcoffeemachine.com.au

Phone: +61 452 293 886

Live Chat: Available on the website

Business Hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Saturday: 10:00 AM – 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Sunday: Closed

13. Policy Updates

  • BEAR COFFEE PTY LTD reserves the right to update this Payment Policy to reflect changes in payment methods, regulations, or business practices.
  • Customers are encouraged to review this policy periodically.

Updated policies will be effective immediately upon posting on our website.

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