Installation
Installation
The equipment rental or lease does not include installation, which customers are required to arrange at their own cost.
Please check the equipment’s dimensions to ensure it will fit into the space you’ve allocated for it in your venue.
Also, please ensure the equipment’s electrical rating or gas type is compatible with your venue’s electricity or gas supply.
Warranty
Our ‘Certified Used’ and second-hand equipment is backed by a three-month parts-free warranty.
Brand new machine comes with a 1-year free parts warranty, but the parts come with a 3-month warranty.
If the equipment develops a covered fault within the warranty period, call us or email info@bearcoffeemachine.com.au
We’ll organise a free repair, replacement, or refund.
Once the equipment is out of warranty, customers are responsible for meeting any repair costs.
Rest assured that, if your equipment develops a fault or breaks down after its warranty has expired, we can help you quickly find a repairer or source a replacement machine in as little as a day.
For more information, see our warranty policy.
Shipping Info
Detailed Shipping Policy
Fulfillment & Origin
All orders are processed and dispatched by Bear Coffee Pty Ltd from our warehouse at:
Unit 4/1 Bluegum Way, Menai, NSW, 2234, Australia
Shipping Costs & Taxes
- All prices are in AUD.
- Domestic shipping is a flat rate ($10.50 Standard / $12.50 Express).
- International customers are responsible for all customs duties and import taxes imposed by their local government.
Delivery Times
- Handling Time: 1–2 Business Days (Mon–Sat).
- Transit Time (AU): 1–8 Business Days.
- Transit Time (Intl): 6–27 Business Days.
- Total Estimated Delivery: 2–29 business days, depending on location and service selected.
Cancellations & Edits
You have a 24-hour window to cancel your order or update your shipping address. Once an order is processed, these changes are no longer possible.
Return & Refund
Returns & Satisfaction Guarantee
At Bear Coffee, we stand by the quality of our machines. We offer a transparent 30-day return window to ensure you are completely satisfied with your brewing experience.
Return Eligibility
To ensure hygiene and safety standards for all our customers, returned items must be:
- Unused & Original Condition: The machine must not have been used with water or coffee beans.
- Complete Packaging: Must include the original box, all internal padding, manuals, and accessories.
- Factory Sealed: Original security seals must remain untampered with.
- Note: Defective or damaged items are exempt from these condition requirements.
No Restocking Fees
We believe in fair service. We charge $0.00 restocking fees for all eligible returns. You will receive a 100% refund of the product cost.
Return Shipping & Costs
- Change of Mind: The customer is responsible for return shipping to our warehouse (Unit 4/1 Bluegum Way, Menai, NSW, 2234, Australia) using a trackable service.
- Damaged or Defective: If your machine arrives with an issue, we cover 100% of the return shipping cost via a prepaid label.
Fast Processing
- Cancellations: You have a 24-hour window to cancel your order before it enters fulfilment.
- Refund Speed: Once our team inspects the return at our Sydney facility, your refund is issued within 7 business days (Mon-Sat).
Arrival Inspection
Coffee machines are precision instruments. Please inspect your delivery immediately. Any transit damage or missing parts must be reported to info@bearcoffeemachine.com.au within 48 hours for a priority replacement.
Help & Support
Have a Question!
We’re here to help. Whether you need assistance with an order, have a question about our products, or wish to contact our support team, you can reach us using the information below.
📞 Customer Support
Phone: +61 452 293 886
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Australian Eastern Standard Time, AEST – GMT+10:00)
Saturday: 10:00 AM – 2:00 PM (Australian Eastern Standard Time, AEST – GMT+10:00)
Sunday: Closed
📧 Email Support
For all queries, including product questions, order issues, returns, or partnership requests:
Email: info@bearcoffeemachine.com.au
📬 Address
Bear Coffee Pty Ltd
Registered Office Address:
29 Belmore Street
Burwood NSW 2134
Australia
Warehouse & Order Fulfilment Address:
88 Bath Road
Kirrawee NSW 2232
Australia
💼 Company Information
Business Name: Bear Coffee Pty Ltd
Australian Business Number (ABN): 67 668 276 462
Registered Office Address:
29 Belmore Street
Burwood NSW 2134
Australia
Warehouse & Order Fulfilment Address:
88 Bath Road
Kirrawee NSW 2232
Australia
Email: info@bearcoffeemachine.com.au
Phone: +61 452 293 886
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Australian Eastern Standard Time, AEST – GMT+10:00)
Saturday: 10:00 AM – 2:00 PM (Australian Eastern Standard Time, AEST – GMT+10:00)
Sunday: Closed
📣 Follow Us on Social Media
Stay updated with new products, announcements, and exclusive content:
Fast delivery
Committed to providing clear, transparent, and reliable shipping for our customers worldwide
Secured checkout
Transactions are safe, confidential, and SSL encryption protected
Track your order
Tracking information sent to your email within 24 hours after dispatch the order
Easy returns
30-day return policy on all items. The refund will be processed within 7 business days