Shipping Policy

Effective Date: 26 August 2025
Last Updated: 26 August 2025

1. Business Information

Business Name: Bear Coffee Pty LTD
ABN: 67 668 276 462
Email: info@360espressoonline.com.au
Phone: 0452 293 886
Address: 29 Belmore St, Burwood NSW 2134, Australia

2. Shipping Overview

Bear Coffee provides shipping services for coffee machine parts and accessories throughout Australia. We also offer on-site repair services for commercial clients in the Sydney metropolitan area.

3. What We Ship

• Coffee Machine Parts: Timer boards, switches, heating elements, touchpads, and other replacement components
• Coffee Machine Accessories: Compatible parts and upgrades
• Small Coffee Machines: Domestic and small commercial units (where applicable)

Note: Repair services are provided on-site or at our Burwood workshop and do not require shipping.

4. Shipping Areas

4.1 Local Delivery (Sydney Metro)

• Coverage: Sydney CBD, Inner West, Eastern Suburbs, Northern Beaches, Hills District
• Delivery Time: 1-2 business days
• Cost: $15.00 for orders under $100, FREE for orders over $100

4.2 Australia-Wide Shipping

• Coverage: All Australian states and territories
• Delivery Time: 3-7 business days (depending on location)
• Cost: Calculated at checkout based on weight and destination

4.3 Express Shipping

• Coverage: Major Australian cities
• Delivery Time: 1-2 business days
• Cost: $25.00 (available at checkout)

5. Shipping Costs

Shipping Method	Cost	Delivery Time
Sydney Metro Standard	$15.00 (FREE over $100)	1-2 business days
Australia-Wide Standard	Calculated at checkout	3-7 business days
Express Shipping	$25.00	1-2 business days

6. Processing Time

• In-Stock Items: Orders placed before 2:00 PM AEST are processed same day
• Special Order Items: 2-5 business days processing time
• Custom Parts: Processing time varies, we'll contact you with timeframes

7. Packaging

All coffee machine parts are carefully packaged to prevent damage during transit:

• Electronic components are wrapped in anti-static materials
• Fragile items are cushioned with protective packaging
• All packages are sealed and labeled appropriately
• Tracking information is provided for all shipments

8. Delivery Information

8.1 Delivery Requirements

• Someone must be available to receive the package during business hours
• Signature may be required for high-value items
• Safe drop-off locations can be specified in delivery instructions

8.2 Tracking Your Order

• Tracking information is emailed once your order ships
• Track your package through Australia Post or courier website
• Contact us if you need assistance with tracking

9. Shipping Restrictions

• We do not ship to PO Boxes for large or fragile items
• Some remote areas may have extended delivery times
• Hazardous materials cannot be shipped (if applicable)
• International shipping is not currently available

10. Damaged or Lost Packages

10.1 Damaged Items

• Inspect packages immediately upon delivery
• Report damage within 48 hours of delivery
• Provide photos of damaged packaging and items
• We'll arrange replacement or refund for damaged items

10.2 Lost Packages

• Contact us if your package doesn't arrive within expected timeframe
• We'll investigate with the shipping carrier
• Replacement or refund will be provided for confirmed lost packages

11. On-Site Services

For repair services, we offer:

• Workshop Service: Bring your machine to our Burwood location
• On-Site Service: Available for commercial clients in Sydney metro area
• Pick-up Service: Available for large commercial machines (additional fee applies)

12. Holiday and Weekend Shipping

• No shipping on weekends or public holidays
• Orders placed on Friday after 2:00 PM will be processed Monday
• Holiday periods may extend processing and delivery times
• We'll notify customers of any delays during peak periods

13. Contact Information

For shipping inquiries:

Bear Coffee Pty LTD
Email: info@360espressoonline.com.au
Phone: 0452 293 886
Address: 29 Belmore St, Burwood NSW 2134, Australia
Business Hours: Monday-Friday 9AM-5PM AEST

14. Policy Updates

This shipping policy may be updated from time to time. Changes will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of any changes.

This policy was last updated on 26 August 2025.