服务条款

Effective Date: 1 January 2026

Welcome to BEAR COFFEE PTY LTD. By accessing or using our website and services, you agree to comply with these Terms of Service. These Terms explain your rights, responsibilities, and the rules for using our website, purchasing products, and interacting with our services. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you confirm that:

  • You are at least 13 years old or have legal consent to use our services.
  • You agree to these Terms of Service as well as our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and other relevant policies.
  • If you do not agree with any part of these Terms, you must not use our website or services.

2. Account Registration

  • Certain features may require creating an account.
  • You must provide accurate, complete, and current information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Any activity under your account is your responsibility.
  • BEAR COFFEE PTY LTD reserves the right to suspend or terminate accounts for policy violations, fraudulent activity, or misuse.

3. Product Information & Pricing

  • All products are listed in AUD (Australian Dollar).
  • Prices exclude shipping fees, customs duties, and import fees, unless explicitly stated.
  • Product images and descriptions are for reference only; slight variations may occur.
  • Errors in pricing or description may occur; BEAR COFFEE PTY LTD reserves the right to correct them or cancel orders.
  • All products are subject to availability.

4. Order Acceptance & Confirmation

Placing an order does not guarantee acceptance. Acceptance occurs only after sending an order confirmation email.

We may refuse or cancel orders for:

  • Suspected fraudulent activity
  • Pricing or description errors
  • Legal restrictions or regulatory requirements

5. Shipping & Delivery

All orders ship from our Australian warehouse: 88 Bath Road, Kirrawee, NSW 2232, Australia.

Australia Shipping Options:

  • Express: 1–4 business days (Mon - Sat) – AUD $12.50. Total Delivery time (Processing+Transit Time): 2-6 Business days (Mon - Sat).
  • Standard: 2–8 business days (Mon - Sat)  – AUD $10.50. Total Delivery time (Processing+Transit Time): 3-10 Business days (Mon - Sat).

International Shipping (Other Countries):

  • Standard: 6–27 business days (Mon - Sat) – AUD $22.50. Total Delivery time (Processing+Transit Time): 7-29 Business days (Mon - Sat).

Important Notes:

  • Delivery times delays may occur due to customs, weather, or carrier issues.
  • Customers are responsible for customs duties, taxes, and local import regulations.

6. Order Cut-Off & Processing

  • Order Cut-Off Time: Orders placed before 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Melbourne) on business days (Monday–Friday) are processed the same day.
  • Orders placed after 2:00 PM, on weekends, or public holidays will be processed on the next business day.
  • Processing Time: Typically 1–2 business days (Mon - Sat) are required to prepare your order for shipment, depending on product availability and order volume.
  • This ensures clarity on when orders are handled and shipped, helping customers plan accordingly.

7. Payment Terms

  • Accepted Payment Methods: Visa, Mastercard, American Express, Union Pay, JCB, Shop Pay, Google Pay, Apple Pay, PayPal.
  • Secure Processing: All payments are handled via SSL-encrypted gateways, ensuring your financial and personal data remains safe.
  • Authorization: By placing an order, you authorize BEAR COFFEE PTY LTD to charge the full order amount to your selected payment method.
  • Payment Issues: Declined or failed payments may delay order processing or result in order cancellation. Customers are responsible for ensuring sufficient funds and accurate payment details.
  • This section provides transparency about how payments are processed and customer responsibilities.

8. Returns, Refunds & Cancellations

Returns: Governed by our Return & Refund Policy. Customers must follow the approved return process to ensure eligibility.

Refunds: Issued to the original payment method within 7 business days (Mon - Sat) after the returned item is received and inspected.

Order Cancellations: Allowed within 24 hours of order placement before processing or shipping.

Return Shipping Costs: Customers are responsible for return shipping unless the item is:

  • Damaged
  • Defective
  • Incorrect
  • Missing

This ensures customers understand their rights, responsibilities, and timelines regarding returns, refunds, and cancellations.

9. Customer Responsibilities

Customers are responsible for ensuring a smooth and secure shopping experience. Responsibilities include:

  • Accurate Information: Provide complete and accurate personal, billing, and shipping details to avoid delays or lost orders.
  • Order Tracking: Monitor shipment progress using tracking numbers and follow courier updates.
  • Return Compliance: Follow all return procedures as outlined in our Return & Refund Policy, including Return Authorization Numbers (RAN) when required.
  • Legal Compliance: Adhere to local import/export laws, customs regulations, and applicable taxes.
  • Prohibited Conduct: Avoid fraudulent, unlawful, or prohibited activities, including misuse of the website, attempts to manipulate orders, or unauthorized access.
  • Transparency: This ensures customers are aware of their responsibilities and potential consequences for failing to meet them.

10. Our Responsibilities

BEAR COFFEE PTY LTD is committed to providing reliable and secure services. Our responsibilities include:

  • Order Processing: Accurately and promptly process all valid orders placed on the website.
  • Secure Payments: Ensure payment processing through trusted, SSL-encrypted gateways.
  • Tracking & Updates: Provide clear shipping and order tracking information.
  • Customer Support: Handle returns, refunds, and inquiries professionally and in a timely manner.
  • Data Protection: Protect personal and financial data according to our Privacy Policy and applicable laws.
  • Transparency: We clearly communicate our obligations to ensure customers know what to expect.

11. Intellectual Property Rights

Ownership: All content on the website—including text, graphics, images, logos, product descriptions, videos, and downloadable materials—is owned by BEAR COFFEE PTY LTD or its licensors.

Permitted Use: Customers may view, download, or print content solely for personal, non-commercial use.

Prohibited Actions: Unauthorized actions such as reproducing, modifying, distributing, selling, or publicly displaying website content without explicit permission are strictly prohibited.

Legal Protection: Violations may result in legal action to protect the company’s intellectual property rights.

Transparency: This section informs customers exactly what they can and cannot do with website content, protecting both the user and the business.

12. Limitation of Liability

BEAR COFFEE PTY LTD is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, business, or data
  • Delays in shipping or customs-related issues beyond our control
  • Customer negligence, errors, or misuse

Maximum liability is limited to the value of the purchased product(s).

13. Dispute Resolution & Governing Law

  • Any disputes or issues arising from your use of our website, orders, or services should first be addressed informally by contacting our customer support team at info@bearcoffeemachine.com.au
  • If a dispute cannot be resolved informally, it may be submitted to the courts in New South Wales, Australia for resolution.
  • By using our website, you agree that these Terms of Service and any disputes related to them are governed by the laws of New South Wales, Australia.
  • This section ensures that both the company and customers have a clear understanding of how disputes will be handled and under which legal framework.

14. Force Majeure

BEAR COFFEE PTY LTD is not responsible for delays or failures to fulfill orders or services caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters: floods, fires, earthquakes, or severe weather conditions
  • Pandemics or health emergencies affecting operations or logistics
  • Strikes, labor disputes, or transportation disruptions
  • Government actions or restrictions, including import/export regulations, customs delays, or quarantine restrictions

Customers may experience delayed shipping, processing, or services due to such events.

We make reasonable efforts to communicate delays promptly and provide updates to customers.

15. Product Availability & Backorders

All products listed on our website are subject to stock availability.

In the event a product is out of stock, discontinued, or unavailable, we will notify customers as soon as possible via email or account notifications.

Customers will have the option to:

  • Receive a full refund for the unavailable product
  • Wait for restock if the product will be available in the future

BEAR COFFEE PTY LTD is not liable for lost sales or inconvenience caused by product unavailability, but we strive to keep stock information accurate and minimize delays.

16. Warranty & Product Care

  • Manufacturer Warranties: Certain products may come with manufacturer-provided warranties. Please refer to the product documentation for specific warranty details, duration, and coverage.
  • Proper Usage & Care: Customers must follow the care and usage instructions provided with each product to maintain warranty validity. Misuse, neglect, or unauthorized repairs may void the warranty.
  • Warranty Claims: To submit a warranty claim, provide proof of purchase (invoice or receipt) and a description of the issue.
  • Company Liability: BEAR COFFEE PTY LTD is not responsible for damages caused by misuse, unauthorized modifications, or repairs performed by unapproved service providers.

17. Prohibited Activities

Customers must refrain from the following actions when using our website or services:

  • Attempting unauthorized access to any part of the website, accounts, or systems
  • Submitting fraudulent orders, false information, or misleading claims
  • Redistributing or copying content (images, text, logos) without explicit permission
  • Interfering with website operations, security, or other users’ experience

Consequences of Violations:

  • Accounts may be suspended or terminated
  • Orders may be canceled
  • Legal action may be taken to enforce rights and protect the company

18. User-Generated Content & Reviews

By submitting reviews, or other content, you grant BEAR COFFEE PTY LTD a non-exclusive, royalty-free, worldwide license to use, reproduce, or display the content on our website, marketing materials, or social media.

Content must be truthful, respectful, and comply with applicable laws.

BEAR COFFEE PTY LTD reserves the right to remove content that is:

  • Offensive, harmful, or inappropriate
  • False, misleading, or violates intellectual property rights
  • Violates privacy or legal standards

19. Fraud Prevention & Monitoring

BEAR COFFEE PTY LTD actively monitors our website and services to detect and prevent fraudulent or suspicious activity, including:

  • Repeated failed login attempts
  • Suspicious ordering, payment, or shipping patterns
  • Unauthorized access attempts

If fraudulent activity is suspected, we may:

  • Review the order or account for verification
  • Delay processing or shipping until verification is complete
  • Cancel orders to protect both the customer and the business

This monitoring helps maintain a secure shopping environment for all customers.

20. Third-Party Analytics & Advertising

We use third-party tools such as Google Analytics, Facebook Pixel, and advertising networks to:

  • Measure website performance and traffic
  • Analyze user behavior and engagement
  • Deliver relevant and personalized marketing campaigns

Customers may opt out of tracking via their browser settings or third-party opt-out tools provided by the analytics/advertising platforms.

No personal data is sold; collected data is used exclusively for analytics and marketing optimization.

This ensures transparency regarding how we track and use user behavior for improving services.

21. Third-Party Services

Certain aspects of our website and services rely on trusted third-party providers, including:

  • Payment Processors: PayPal, Shop Pay, Google Pay, Apple Pay
  • Shipping & Logistics: FedEx, DHL
  • Analytics & Marketing: Google Analytics, Facebook Pixel

These providers are contractually required to follow strict security and privacy standards.

BEAR COFFEE PTY LTD is not responsible for independent policies or failures of these third-party services, though we carefully select providers to maintain data safety and service reliability.

22. Limitation of Liability – Expanded

BEAR COFFEE PTY LTD is not liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services. Examples include:

  • Loss of profits, revenue, or business opportunities
  • Loss, corruption, or deletion of data
  • Delayed or missed deliveries caused by shipping carriers, customs, or events outside our control

Maximum Liability: Our total liability is limited to the purchase price of the product(s) you purchased from our website.

This limitation ensures customers understand the extent of company responsibility and sets clear expectations in rare events of damages or losses.

23. International Customers & Compliance

Customers placing orders from outside Australia are responsible for:

  • Customs duties, taxes, import fees, and tariffs required by their country
  • Ensuring compliance with local import/export regulations

By placing an international order, you explicitly consent to:

  • Cross-border processing and storage of your personal data by BEAR COFFEE PTY LTD and our service providers

International shipping times are estimates and may be affected by customs clearance, local holidays, or carrier delays.

This section ensures full transparency for international customers regarding costs, legal obligations, and data handling.

24. Data Protection & Privacy

All personal information is handled in accordance with our Privacy Policy, ensuring confidentiality, security, and transparency.

Customers have the right to:

  • Access the personal information we hold about them
  • Correct or update inaccurate information
  • Request deletion of personal data, subject to legal and regulatory obligations

Requests should be sent to info@bearcoffeemachine.com.au

By using our website, customers agree to our data handling practices, providing confidence in our commitment to privacy and security.

25. Modifications & Updates

  • These Terms may be updated to reflect legal, technological, or business changes.
  • Updates take effect immediately upon posting.
  • Continued use of the website constitutes acceptance of the updated Terms.

26. Contact Information

For any inquiries regarding these Terms:

Registered Company Name: BEAR COFFEE PTY LTD 

ACN: 668 276 462

ABN: 67 668 276 462

Registered address: Unit 4/1 Bluegum Way, Menai, NSW, 2234, Australia

Email: info@bearcoffeemachine.com.au

Phone: +61 452 293 886

Live Chat: Available on the website

Business Hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Saturday: 10:00 AM – 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Sunday: Closed