Versand

 Effective Date: 1 January 2026

At BEAR COFFEE PTY LTD, we are committed to providing clear, transparent, and reliable shipping services for our customers in Australia and internationally.
This Shipping Policy explains shipping destinations, costs, order processing times, delivery estimates, tracking information, taxes, and responsibilities, so you know exactly what to expect before placing an order.

All prices on our website are displayed in AUD (Australian Dollar) unless otherwise stated.

1. Shipping Destinations

We are proud to offer shipping services to customers in Australia and a selection of international locations.

• Domestic: We ship to all states and territories within Australia.
• International: We currently ship to Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States, United Arab Emirates
• Please note that certain heavy espresso machinery may be restricted to domestic shipping only due to voltage and warranty specifications. If a product cannot be shipped to your location, this will be indicated at checkout.

2. Product Pricing & Currency

All prices on bearcoffeemachine.com.au are listed in Australian Dollars (AUD).

• Shipping charges are calculated and are clearly displayed during the checkout process before payment is completed.
• The final payable amount, including product price and shipping cost, is shown transparently at checkout. By completing a purchase, customers confirm that they understand and accept responsibility for any additional fees imposed by customs or local authorities in their destination country.
• For international customers, the final price will be converted by your bank or payment provider at the current exchange rate.
• Customs, Duties & Taxes: International orders may be subject to import duties, taxes (such as VAT or GST), and customs clearance fees once a shipment reaches your country. These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer.

3. Shipping Rates & Methods

Australia (Domestic Shipping)

International Shipping (Other Countries)

Delivery times may be affected by customs clearance, public holidays, weather conditions, or carrier delays.

4. Shipping Origin

All orders are shipped from our Australian warehouse, ensuring quality control and reliable dispatch for both domestic and international orders.

Fulfilment Address: Unit 4/1 Bluegum Way, Menai, NSW, 2234, Australia

Orders are packed and dispatched from this location within our stated processing time.
Shipping origin may affect delivery timelines, customs clearance procedures, and applicable import duties for international shipments.

By placing an order, customers acknowledge that their shipment originates from Australia and that international deliveries may be subject to customs inspections and import regulations in the destination country.

5. Order Cut-Off Time

• Orders placed before 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney) on business days are processed the same day.
• Orders placed after 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney) are processed on the next business day.
• Weekends and Australian public holidays are not considered business days and are excluded from order processing timelines.

6. Order Processing Time

• Order processing time is 1–2 business days (Mon - Sat).
• During peak seasons or promotional periods, processing may take slightly longer.
• You will receive an order confirmation and dispatch notification via email.

7. Estimated Delivery Time

Australia:

• Express Shipping: 1–4 business days (Mon - Sat). Total Express Delivery time (Processing+Transit Time): 2-6 Business days (Mon - Sat).
• Standard Shipping: 2–8 business days (Mon - Sat). Total Standard Delivery time (Processing+Transit Time): 3-10 Business days (Mon - Sat).

International:

• Standard International Shipping: 6–27 business days (Mon - Sat). Total Standard International Delivery time (Processing+Transit Time): 7-29 Business days (Mon - Sat).

Delivery timelines begin after dispatch, not from the order date.

8. Tracking Information

• Once your order has been dispatched, a tracking number will be provided within 24 hours.
• Tracking details are sent to the email address used at checkout. Customers can use this tracking number to monitor the delivery status of their shipment through the courier’s tracking system.
• Please note that tracking updates may take some time to appear or refresh, depending on the courier, destination, and transit stage. In some cases, tracking information may only update once the package reaches a sorting facility or destination country.

9. Packaging & Order Protection

All orders are carefully and securely packaged to minimize the risk of damage during transit. We use appropriate protective materials to ensure products remain safe throughout the shipping process.

Items that are fragile or require extra care receive additional protective packaging, such as cushioning, reinforced boxes, and protective wrapping, to reduce the risk of impact or handling damage.

Wherever possible, we aim to use eco-friendly, recyclable, or minimal packaging materials without compromising product safety, as part of our commitment to reducing environmental impact.

10. Address Accuracy & Verification

Customers are responsible for ensuring that all shipping information provided at checkout is accurate, complete, and up to date. This includes, but is not limited to:

• Full street address
  
• Apartment, unit, or suite number (if applicable)
  
• Correct postal or ZIP code
  
• An active and reachable contact phone number
  

Providing incorrect, incomplete, or outdated address details may result in delivery delays, failed delivery attempts, or return of the shipment.

We reserve the right to verify or request clarification of shipping details before dispatch if an address appears incomplete or incorrect, in order to prevent delivery issues.

11. Order Cancellation

Customers may request to cancel their order within 24 hours of placement.

To cancel an order, please contact our customer support team immediately at:
Email: info@bearcoffeemachine.com.au

Important Notes:

• Orders that have already been processed or dispatched cannot be canceled.
• Cancellation requests received after the 24-hour window will not be accepted, as the order may already be in the shipping or fulfillment process.
• Once canceled successfully, a confirmation email will be sent, and any charges made will be refunded according to our refund policy.

12. Change of Shipping Address

Customers may request to change the shipping address within 24 hours of placing the order.

To request an address change, please contact our customer support team immediately at:
Email: info@bearcoffeemachine.com.au

Important Notes:

• Once an order has been dispatched from our warehouse, it may no longer be possible to update the shipping address.
• Customers are responsible for providing accurate details promptly to avoid delivery delays or failed delivery.
• If the shipment cannot be delivered due to an incorrect or outdated address, it may be returned to our warehouse, and additional shipping charges may apply for reshipment.

13. Failed Delivery / Missed Delivery Attempts

Couriers may make multiple delivery attempts if the recipient is unavailable at the provided shipping address.

If the delivery cannot be completed, the parcel may be held at a local depot or returned to the sender (our warehouse).

Customers are responsible for:

• Monitoring tracking information
• Rescheduling delivery with the courier if necessary
• Collecting the package from the depot if required

Important Notes:

• Delivery delays or returns due to incorrect addresses, failure to collect the package, or missed delivery attempts are the responsibility of the customer.
• Additional shipping fees may apply if the package is returned and needs to be reshipped.
• We recommend customers ensure someone is available to receive the shipment, or provide a secure delivery address.

14. Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains missing items, or the wrong products, please report the issue within 48 hours of delivery.

To report a problem, provide the following information to our customer support team at info@bearcoffeemachine.com.au

• Order number
• Description of the issue (e.g., missing item, incorrect product, or damage details)
• Clear photos showing the damage, incorrect item, or missing packaging

Resolution Process:

• Once the issue is verified, we will offer a replacement or refund based on your preference.
• Replacement items will be shipped at no additional cost if the issue is due to our error.
• Refunds will be processed according to the original payment method.

Important Notes:

• Claims reported after 48 hours may not be eligible for resolution.
• Customers are encouraged to inspect packages immediately upon delivery to ensure timely reporting.

15. Lost or Delayed Packages

While we strive to ensure timely delivery, BEAR COFFEE PTY LTD is not responsible for delays or losses caused by factors outside our control, including but not limited to:

• Customs inspections or clearance delays
• Incorrect, incomplete, or outdated shipping addresses
• Carrier-related issues such as transit delays, rerouting, or operational disruptions
• Weather conditions, natural disasters, or public holidays

If your shipment appears lost or delayed:

• Please contact our customer support team at info@bearcoffeemachine.com.au
• Provide your order number, tracking information, and any relevant details
• We will work with the courier to investigate the issue and provide guidance on next steps

Important Notes:

• While we will assist in investigating lost or delayed packages, the final delivery timeline and resolution may depend on the courier or customs authorities.
• Customers are encouraged to monitor tracking updates regularly and report issues promptly for faster resolution.

16. Delivery Confirmation

The tracking information provided for your order serves as proof of dispatch and delivery status. Customers can use the tracking number to monitor their shipment from our warehouse to the final delivery address.

Important Notes for Customers:

• Tracking updates may take time to appear depending on the courier and destination.
• Customers are strongly advised to monitor their shipment regularly to stay informed about delivery progress.
• Any delivery issues, such as failed delivery, delays, or missing packages, should be reported promptly to our customer support team at info@bearcoffeemachine.com.au

By using the tracking information, customers acknowledge that the courier’s records are the primary reference for delivery confirmation.

17. Customs & Import Fees

All product prices displayed on our website are exclusive of customs duties, and import taxes.

For international orders, customers are solely responsible for paying any applicable import fees, taxes, customs duties, or other charges required by the destination country. These charges are not included in the product price or shipping cost unless explicitly stated.

Important Notes:

• Customs regulations and fees vary by country and may affect delivery times.
• Refusal to pay any required import fees may result in the shipment being returned to our warehouse or abandoned by the courier.
• Customers are encouraged to check their local customs regulations before placing an order to understand potential additional costs.
• We do not have control over international import charges and cannot prepay or reimburse these fees unless stated at checkout.

By placing an order, customers acknowledge and accept responsibility for any taxes, duties, or import fees imposed by their country.

18. Customer Responsibilities

To ensure smooth and timely delivery of your orders, customers are responsible for the following:

Providing Accurate Shipping Information

• Include full street address, apartment/unit number (if applicable), correct postal/ZIP code, and an active contact phone number.
• Incorrect or incomplete addresses may result in delivery delays, failed deliveries, or returned shipments.

Monitoring Tracking Updates

• Regularly check the tracking information provided via email to stay informed about your shipment’s progress.
• Promptly notify our customer support team if any discrepancies or delays are noticed.

Responding Promptly to Delivery Issues

• Contact us immediately regarding failed deliveries, damaged items, missing items, or other shipping issues.
• Provide necessary details such as order number, tracking number, and photos (if applicable) to facilitate resolution.

Complying with Local Import Regulations

• International customers are responsible for any customs, taxes, duties, or import fees required by their country.
• Refusal to pay these fees may result in shipment return or abandonment, and additional shipping costs may apply for reshipment.

By placing an order, customers acknowledge their responsibility to follow these guidelines to help ensure successful and timely delivery.

19. Our Responsibilities

At BEAR COFFEE PTY LTD, we take responsibility for ensuring a reliable and professional shipping experience. Our commitments include:

Processing Orders Within Stated Timelines

• Orders are processed within 1–2 business days (Mon - Sat) (or as stated in the Shipping Policy).
• We aim to dispatch orders promptly to meet the estimated delivery times.

Providing Tracking Information

• A tracking number is provided within 24 hours of dispatch.
• Customers receive tracking details via email to monitor their shipment from our warehouse to the delivery address.

Packaging Orders Securely

• All items are packaged carefully to prevent damage during transit.
• Fragile or sensitive items receive additional protective packaging.
• Eco-friendly and recyclable materials are used wherever possible without compromising safety.

Offering Reasonable Support for Shipping-Related Concerns

• Our customer support team is available to assist with questions or issues regarding delivery, tracking, or order status.
• We aim to respond promptly to reports of delays, damaged items, missing items, or other shipping concerns.

By fulfilling these responsibilities, we ensure that customers have a smooth and reliable shopping and shipping experience.

20. Invoices & Documentation

For every order placed with BEAR COFFEE PTY LTD:

Invoice

• A detailed invoice is automatically generated and emailed to the address provided at checkout.
• The invoice includes the product name, quantity, price in AUD, shipping charges, and total payable amount.

Additional Documentation

• For international orders, customers may request additional documentation to assist with customs clearance or business reporting.
• Examples include commercial invoices, packing lists, or certificates of origin.
• Requests should be sent to info@bearcoffeemachine.com.au with the order number and required documentation type.

Important Notes:

• Retaining the invoice is recommended for warranty claims, returns, or accounting purposes.
• All documentation is issued in accordance with Australian regulations and international shipping standards.

21. Sustainability & Packaging

At BEAR COFFEE PTY LTD, we are committed to minimizing our environmental impact while ensuring that your orders arrive safely.

Our sustainability practices include:

Recyclable and Biodegradable Materials

• Wherever possible, we use recyclable, biodegradable, or eco-friendly packaging for all products.
• Packaging is designed to protect items during transit without unnecessary waste.

Minimizing Unnecessary Packaging

• We actively reduce the use of excess packaging materials such as fillers, wraps, and boxes, while still maintaining product safety.
• Our approach balances environmental responsibility with secure delivery.

Continuous Improvement

• We regularly review our packaging methods to find more sustainable solutions that reduce carbon footprint and environmental waste.

By prioritizing sustainable packaging, we aim to deliver your orders responsibly while supporting environmental conservation.

22. Security & Fraud Prevention

At BEAR COFFEE PTY LTD, we prioritize the security of our customers’ orders and personal information.

Secure Payment Processing

• All payments are processed through trusted, encrypted payment gateways to ensure the safety of your financial information.
• We do not store sensitive payment details on our servers.

Fraud Detection and Prevention

• Orders may be reviewed, delayed, or canceled if suspicious or potentially fraudulent activity is detected.
• This includes, but is not limited to, unusual payment patterns, mismatched shipping and billing information, or multiple high-value orders from a single account.

Data Privacy and Confidentiality

• Customer information, including contact details, addresses, and order history, is handled securely and confidentially.
• We adhere to applicable privacy laws and data protection standards to prevent unauthorized access or misuse.

By placing an order, customers acknowledge that these security measures are in place to protect both the buyer and the seller.

23. Business & Contact Information

Registered Company Name: BEAR COFFEE PTY LTD 

ACN: 668 276 462

ABN: 67 668 276 462

Registered address: Unit 4/1 Bluegum Way, Menai, NSW, 2234, Australia

Email: info@bearcoffeemachine.com.au

Phone: +61 452 293 886

Live Chat: Available on the website

Business Hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Saturday: 10:00 AM – 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Sunday: Closed

24. Policy Updates

We reserve the right to update this Shipping Policy at any time.
Any changes will be posted on this page and take effect immediately upon publication.